At Chialove™, we stand behind the quality of every product we sell.

Due to the nature of our food products, we do not accept returns of purchased items. However, refunds or replacements may be offered at our sole discretion on a case-by-case basis.

If you experience an issue with a product, please contact our Customer Care team at service@chialove.com within 30 days of receiving your order and provide the following information:

• A brief description of the issue;
• The product lot number;
• Photos of the product and its packaging;
• Your order number.

Upon review of your request, Chialove™ may, at its sole discretion, offer a replacement product, store credit, or a refund.

If a refund is approved, the refund will be issued to the original method of payment. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Chialove™ reserves the right to deny refund requests that do not comply with this policy or where sufficient information is not provided to evaluate the claim.